1. Feedback Channels
We welcome feedback through the following official channels:
- Email replies to project managers
- Comments or suggestions submitted during review phases
- The consultation form on digifabric.am
- Scheduled follow-up meetings
2. What Counts as Actionable Feedback
We define actionable feedback as input that is:
- Specific: Clearly identifies what works or what needs to be improved.
- Relevant: Tied to the current scope of work, goals, or deliverables.
- Respectful: Communicated professionally and constructively.
- Timely: Submitted within the expected project timeline or review window.
3. How We Use Feedback
When feedback is received, our process is:
- Acknowledgement within 24–48 hours.
- Assessment by the relevant team (e.g., SMM, content, design).
- Action plan created, if changes are necessary.
- Implementation of updates or clarifications, with a follow-up sent to the client.
4. Feedback Limitations
We kindly ask clients to:
- Group feedback when possible to streamline revisions.
- Avoid contradictory instructions unless scope has changed.
- Use appropriate language and tone when addressing the team.
Repeated scope changes or vague feedback may cause project delays or require a revised agreement.
5. Internal Use of Feedback
We also analyze aggregated client feedback to:
- Improve our service delivery model.
- Train and upskill our internal teams.
- Identify bottlenecks or recurring issues in workflows.
6. Response Time
Our standard response time to actionable feedback is:
- Initial acknowledgement: within 1 business day.
- Implemented changes: within 2–5 business days depending on complexity.